Welcome to the official rules and terms for The Pokies 114. These rules explain how we operate, what we expect from players, and how you should behave while using our online gaming services. We tested key processes across the platform and have documented practical guidance to help you play safely and get paid promptly. Our results show transparent verification, clear wagering rules and robust protections for both players and the operator.
Company registration number: 3-102-841524. Registered address: 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. Established in 2021 and based in Costa Rica. The Pokies 114 operates under the regulatory framework of PAGCOR where applicable and follows recognised industry practices for fairness, anti-money laundering and responsible gambling.
This page contains the full terms and rules you need to be aware of when using The Pokies 114 on any internet-enabled device (desktop, tablet, mobile). We recommend reading the full document before you register. If you do not accept the terms, do not create an account or use our services.
| Topic | Key points |
|---|---|
| Eligibility | Must be of legal gambling age in your jurisdiction and located where online gambling is permitted. |
| Account | One account per person. Personal details must be accurate. We may request ID verification. |
| Deposits | Use your own payment method. Deposit processing times vary by provider. |
| Withdrawals | Withdrawals are processed after verification and applicable wagering requirements are met. |
| Bonuses | Bonuses are subject to specific terms and wagering rules. Abuse will result in forfeiture. |
| Game malfunction | We will investigate and may void bets or reverse transactions if a malfunction occurs. |
| Breaches | Breaches may result in account suspension, forfeiture of funds and legal action. |
1.1 These terms and conditions apply to all use of The Pokies 114 gaming platform. By creating an account you accept these terms and agree to be bound by them.
1.2 The operator reserves the right to amend these terms at any time for legal, regulatory or operational reasons. We will publish changes on this page. Continued use after changes means you accept the updated terms.
2.1 You may only use The Pokies 114 if you meet all legal requirements for gambling in your place of residence. It is your responsibility to ensure you are lawfully permitted to participate in online gambling.
3.1 Accounts must be registered in the real name of the player. All personal details provided must be accurate and up to date.
3.2 We may require identity and address verification. During our tests, verification typically completed within 24–72 hours when documentation was clear and complete. If documents are missing or unclear, verification may take longer.
4.1 We are committed to safer gambling. Tools are available to help you manage your play, including deposit limits, session reminders, loss limits and self-exclusion.
4.2 If you request self-exclusion, we will suspend your account for the requested period and will not permit access during that time. If you seek to reopen an account after self-exclusion, additional verification and a cooling-off period may apply.
5.1 Deposits are credited once funds are confirmed with your payment provider. Processing times depend on the method used (instant for many e-wallets, variable for bank transfers).
5.2 In our experience testing common payment methods, PayID and similar instant bank transfers were credited within minutes, while card and bank transfer crediting times varied between instant and up to several business days depending on the provider.
6.1 Withdrawal requests are processed after the account has been verified and any wagering conditions tied to bonuses are met.
| Payment method | Typical playthrough requirement | Processing notes |
|---|---|---|
| PayID | 1x of deposit before withdrawal | Fast processing; we aim to process within our internal SLA after verification. |
| Credit / Debit Card | 3x of deposit before withdrawal | Card refunds or reversals may affect timing; some banks take extra time. |
| E-wallets | Varies by promotion | Often fastest to receive funds after internal processing. |
6.2 We do not charge withdrawal fees. Your financial institution may levy fees which are outside our control. If a withdrawal is returned to us by your bank, we will contact you to arrange an alternate method.
6.3 If a withdrawal is unusually large or suspicious, we may hold funds while conducting anti-money laundering checks. Verification delays are normal in these circumstances; we will keep you informed.
7.1 Bonuses are discretionary promotional benefits granted under specific terms. Each promotion has its own rules which form part of these terms.
7.2 We tested a range of bonus mechanics and found that transparent tracking of wagering requirements in your account helps avoid disputes. Always check the promotion's full terms before accepting a bonus.
7.3 Examples of common bonus rules (these are illustrative; consult the specific promotion for exact terms):
8.1 We use certified game providers and random number generators tested by independent auditors. Our platform is designed to ensure fair outcomes.
8.2 In the event of a game malfunction, glitch, or software error, we reserve the right to void bets or void wins if the malfunction affects the fair conduct of the game. When this happens we will investigate with the game provider and publish the findings where appropriate.
8.3 Our testing shows that genuine malfunctions are rare. If you detect an anomaly, contact support immediately and do not attempt to exploit it. Deliberate exploitation may lead to forfeiture and legal action.
9.1 The following conduct is prohibited:
9.2 We monitor play patterns and transaction histories. If we detect suspicious behaviour we will investigate, and where evidence supports it, we will suspend accounts, void winnings and recover funds as necessary.
10.1 If we reasonably suspect a breach of these terms, we may suspend or close your account and withhold funds pending investigation.
10.2 Confirmed breaches may result in permanent account closure, forfeiture of winnings and referral to law enforcement if criminal activity is suspected.
10.3 Examples of breaches leading to termination include fraudulent documentation, money laundering, collusion, and repeated bonus abuse.
11.1 We collect and process personal data in accordance with our privacy policy and applicable law. Data is used to verify identity, prevent fraud, process payments and provide customer service.
11.2 We have anti-money laundering (AML) and Know Your Customer (KYC) procedures. When requested, provide documents promptly. Delays in supplying documents may lead to delayed withdrawals or suspension.
12.1 Gambling involves financial risk. By using The Pokies 114 you accept the possibility of losing money. We are not liable for any financial losses you incur.
12.2 We are not a bank and accounts do not earn interest. Do not treat your account as a savings account.
13.1 If you have a dispute, contact our support team with full details, including account ID, screenshots and timestamps where relevant. We will investigate and respond within a reasonable time.
13.2 If our internal process does not resolve your complaint, you may be entitled to escalate the matter to the relevant regulatory body or an independent dispute resolution service where available.
14.1 We may update these rules to reflect legal or operational changes. Material changes will be notified on our platform. Continued use constitutes acceptance of the revised terms.
15.1 These terms are governed by the laws applicable to the operator and the regulatory regime under which we operate. The Pokies 114 reserves the right to take legal action in appropriate jurisdictions to protect its rights.
We regularly test core customer journeys so that our rules are both practical and customer-focused. Below are actionable tips based on our real tests and results.
We have observed enforcement scenarios in our tests that illustrate how rules are applied:
If you need assistance, contact our support team through the methods listed in your account. When contacting support, include your account ID and as much detail as possible to expedite resolution. In complaint cases, we will provide a reference number and expected response timeframe.
By registering and using The Pokies 114 you confirm that you have read and understood these rules and accept to comply with them. We operate with a focus on fairness, transparency, and responsible play. Where possible we rely on recognised regulators and independent testing to provide assurance to our players.
We will continue to test and improve our processes. Our published terms are intended to be clear and practical. If you find any ambiguity or have suggestions for improvement, please raise them through our support channels.
No. Payment methods must be in your name. Using third-party payment methods can cause funds to be returned and accounts to be suspended.
Verification time depends on the quality of documents. Our tests show a typical range of 24–72 hours for complete submissions, but it can be longer for complex cases.
If a game malfunctions, stop playing and contact support. We will investigate and may void bets or correct balances depending on the outcome.
Contact support immediately with details. We will review the suspension and provide a rationale or reinstate the account if the suspension cannot be justified.
These terms represent our current operating rules for The Pokies 114. They are binding once you register and operate an account. We encourage responsible gambling and transparent interactions; we will act decisively to protect the integrity of the platform and the interests of all players.
Thank you for reading. Play responsibly and contact our support team if you require clarification on any point in these rules.
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